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Optimizing Delivery Navigation for Complex Locations in Google Maps

Product Design · advanced

Design a new product or feature for Google Maps that specifically addresses the challenges delivery drivers face when navigating complex apartment complexes or large corporate campuses, aiming to improve efficiency and reduce frustration.

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Community approaches

Pavlo’s approach

The good thing about the feature is that it's needed for both groups of users - delivery drivers and package receivers. It means, that both of them can participate to generate the content needed for feature to work. The feature can be implemented as an additional functionality to user's saved addresses (e.g. home, work). A user can be asked to add delivery instructions through a convenient form. The form can help to provide well formatted instructions and add pictures useful for navigation. The drivers on other side can have an option to provide feedback on an address with their navigation instructions and comments for future usage. The form can contain step by step guidance, where users can add text, media or map pin information for each step.