Root Cause Analysis Practice Cases

46 practice cases

• Airbnb Booking Confirmation Error Rate Increase Investigation

  Airbnb has experienced a sudden 5% increase in booking confirmation errors globally over the past month. How would you investigate the root cause of this issue?

• Slack Emoji Reaction Usage Spike Analysis

  Slack observed a sudden 200% spike in emoji reactions usage across teams. How would you diagnose this increase?

• Dropbox Business Storage Usage Decline Investigation

  Last quarter, Dropbox observed a 10% decline in average storage usage among its business accounts. How would you investigate the root cause of this drop?

• Apple Music Subscriptions Cost Spike Investigation

  Imagine that the subscription costs for Apple Music have spiked unexpectedly. Walk me through how you would diagnose and investigate this issue.

• DoorDash Delivery Costs Surge Analysis

  Over the past week, DoorDash has experienced a 50% increase in average delivery costs per order. Walk me through your approach to diagnosing this sudden rise.

• Stripe Canada SMB Transaction Volume Drop Investigation

  As a Product Manager for Stripe's SMB payments platform, you've just been alerted to a sudden, 18% drop in successful transaction volume from Canadian merchants over the past 24 hours. This is a critical growth segment. How would you approach investigating this unexpected decline?

• DigitalOcean Block Storage Volume Decline

  You're a PM at DigitalOcean responsible for our Block Storage product. Recently, we've seen a 10% month-over-month decline in the total new storage volume provisioned by existing customers, after consistent growth. How would you investigate whether this is an internal product issue or driven by exte

• Teladoc Non-Urgent Consultation Volume Drop Analysis

  You're the Senior Product Manager for Teladoc's general medicine offering. Your recent Q2 report shows a 10% quarter-over-quarter drop in non-urgent physician consultation booking volume, following a period of consistent growth. How would you determine if this decline is primarily an internal produc

• ServiceNow Incident Management MAU Drop Investigation

  You're the PM for ServiceNow's Incident Management module. Your data shows a 10% month-over-month decrease in Monthly Active Users (MAU) among 'IT Support Engineers' within the module across your enterprise customer base. How would you investigate whether this is an internal product problem or drive

• Robinhood 'Community Insights' A/B Test Anomaly: Engagement Up, Portfolio Performance Down

  You're a Product Manager at Robinhood, and your team just A/B tested a new 'Community Insights' module on stock detail pages. While the treatment group showed a 15% increase in time spent on these pages, their average 30-day portfolio performance was 2% lower than the control group. How would you in

• Uber Eats Vancouver Re-Order Rate Drop Investigation

  You're the PM for Uber Eats in Canada. You've noticed a sudden 15% drop in the average monthly customer re-order rate specifically in Vancouver over the past week. How would you investigate this unexpected decline?

• Etsy Product Returns Spike Investigation

  You're the PM for buyer experience at Etsy. Over the past 24 hours, you've noticed a 20% spike in product returns across the platform. How would you investigate this and what steps would you take?

• Netflix New Sign-ups Drop Investigation

  Netflix has observed a 10% drop in new user sign-ups month-over-month. How would you investigate the root cause?

• Netflix New Sign-ups Decline Investigation

  Netflix has observed a 10% drop in new user sign-ups this quarter compared to the last. How would you investigate the potential root causes of this decline?

• Spotify Podcast Listenership Drop

  As a Product Manager for Spotify's podcast experience, you observe a 15% drop in daily podcast listenership across Europe over the last three days. How would you approach identifying the root cause?