DoorDash Delivery Costs Surge Analysis

Root Cause Analysis · beginner

Over the past week, DoorDash has experienced a 50% increase in average delivery costs per order. Walk me through your approach to diagnosing this sudden rise.

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Community approaches

Ishant Juyal’s approach

Is this change sudden or was it a trend. Segment by geography Create a chart to see proportion of costs. Like, before 5$ cost was for 10% orders, not its only 1%, 23$ cost was for 20% users, now it is 90%. Such graph. Segment by order types if there is any difference. Then segment by user See if there's any policy change or compensating isers more.