Communicate AWS Service Outage to Key Clients

You are a Product Manager for AWS's cloud storage service. Due to a severe server malfunction, a significant number of clients are experiencing service outages lasting several hours. This includes critical clients such as large enterprises heavily reliant on your cloud services. You must inform these key clients about the service disruption and its estimated resolution timeline. Choose a communication strategy considering that you cannot offer any financial compensation or service credit at this moment. How will you approach this?

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