Influencing a Cross-Functional Team to Address User Drop-off

Imagine you're a product manager responsible for improving the onboarding process of a new SaaS platform. Recently, analytics revealed a significant drop-off rate after the initial sign-up, with users not completing the onboarding steps. However, you don't have direct authority over the design or engineering teams. You believe a simplified onboarding flow could reduce this drop-off, but the teams are already committed to other priorities. Your task is to persuade these teams to allocate time for testing your proposed changes. If you have not faced this exact situation, describe how you would handle it.

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